退款政策

Thanks for purchasing at accountshare.ai!

If you are not entirely satisfied with your purchase, we’re here to help.

We offer refund and/or exchange within the first 14 days of your receipt of the item(s), if 14 days have passed since your receipt of the item(s), you will not be offered a refund and/or exchange of any kind.

For digital downloadable products, there is generally no refund available because products can not be returned.
For trial plan, there is no refund available because its purpose is for you to experience our system before sign-up for a subscriptio

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 524531826@qq.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 524531826@qq.com.

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 524531826@qq.com.

n.
For products that have limited functionality or credits upon usage, there will be no refunds as we clearly state this in the description of each product if applicable.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

Before requesting a refund

Read the item’s installation guide and documentation
Check the item’s comments page, as you may find a solution to your issue there
Contact our Support for assistance
Ensure the item is being used for its intended function and purpose (check the item description), Eg. is the item meant to be compatible with your browse software version?
Search our FAQ for the issue you are experiencing
Review our Refund Rules to check if you are eligible for a refund

We reserve the right, in our sole discretion, to limit or deny refund requests in cases where we believe there is refund abuse, including but not limited to the following:

You don’t like it after you’ve downloaded it
The item did not meet your expectations
You simply change your mind
You bought an item by mistake
You do not have sufficient expertise to use the item
You can no longer access the item because it has been removed (We recommend that you download and save an item as soon as you buy it).
You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund

Request a refund

We accept exchanges/cancellations on undownloaded, inactive, unrepairable, or undelivered products within 14 days after the order is made. Please contact us if you would like to initiate an exchange. The Customer Service Team after looking into your complaint will take an appropriate decision.

There are a few important things to keep in mind when returning a product you purchased from accountshare.ai:

You have 14 calendar days to return an item from the date you received it.
Due to the nature of products sold, cancellation of orders consisting of digital downloadable products is generally not offered.
In some cases where we are not able to solve a defect being faced by the customer, we can approve a refund. It is strictly for a case of an unsolvable defect, and not in any other case.
If a customer opens a dispute/chargeback with the payment gateway without giving sufficient opportunity to us for assistance, it is considered an unethical and provocative practice. Customer’s access to our support team and all licenses would be terminated permanently, and the customer would be blacklisted.
In case a customer files a refund request to the payment gateway company without a valid reason, we will open a dispute with the payment gateway, with all evidence proving that the refund request is not valid.

Buying and refunding the majority of your purchases is against our guidelines and Customers found in violation are subject to account limitations or termination.

To request a refund:

Go to accountshare.ai > Account > Orders
Select the order number of the product you want to refund.
Click the Request a refund next to the order total column. A Refund Request Form displays.

Enter your email, order ID, name product add details about your reason for the refund request. Then click Send. Once we’ve had a chance to review the request, we will be in touch about the refund process. We make every attempt to process the refund as quickly as possible.

Refunds are generally processed within 1–5 business days after we receive your request and find it eligible for a refund. Where possible, refunds will be issued to the payment method used to make the purchase.  However, there may be some payment methods for which this is not possible, or there may be other instances in which we are not able to credit your refund to your original payment method (e.g., expired accounts).  If for any reason we are unable to issue the refund to your original payment method, the amount will be credited to your points.

Note: Your financial institution can take up to 20 days for the refund to reflect in your bank account/card.

Contact us through:

Email: contact@accountshare.ai
Fanpage: https://www.facebook.com/accountshare.ai/

We aim to respond to all inquiries within 48 hours (in case of a holiday, it will be postponed). If you have not received a response from us, feel free to send us a follow up message.

Our Work Time:

Support is provided during business hours (GMT+8), 5 days a week from Monday to Friday.
We are closed on the weekends and holidays.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at 524531826@qq.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 524531826@qq.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at 524531826@qq.com.